It’s Not a Fair Fight If You’re the CEO By...
Feedforward is not the miracle cure. As historians tell us if we can learn the lessons of the past, we will be able to avoid making mistakes in the future. We cannot ignore the past just because we are uncomfortable or unskilled in providing feedback. If we provide feedforward without context, it will not have meaning and it will be without impact. The person receiving the feedforward may say “I don’t understand why you are making this suggestion. What relevance does it have to me?” We need to understand and be connected with the past to provide context and then make suggestions for the future.
When providing feedforward, I always suggest that the person frame the feedforward something like this: “Here are four ideas for the future. Please accept these in the positive spirit that they are given. If you can only use two of the ideas, you are still two ahead. Just ignore what doesn’t make sense for you.” This is a forward-looking, positive, non-judgmental statement typical of feedforward.
In August, I am hosting a free webinar series for the Marshall Goldsmith 100 Coaches applicants! You will learn more about feedback and feedforward, and other topics from my books, What Got You Here Won’t Get You There and Triggers. All are welcome to join!