Playing Favorites By Marshall Goldsmith There’s a reason I devote...
MG: Interesting! One of the great leaders I worked with had a great phrase. He said, “One of the biggest problems with communication is the assumption that it happens.” If I don’t do the double-click you describe, you may walk out the door with one definition of what I said, and I may walk out with a completely different intention.
JG: Exactly. For example, I was working with Bob Lutz from Chrysler and GM and a room of 250 people broken into smaller groups. I asked everyone to tell us what success means. I then asked them to guess how many things that people would have in common. We had one table that had one descriptive word defining success in common. That was it!
That was the turning point for them. They realized they hadn’t been asking each other questions to help them understand each other. No one was double-clicking; nearly everyone was assuming.
MG: Fantastic example! I love this concept of double-clicks. Thank you!
In August, I am hosting a free webinar series for the Marshall Goldsmith 100 Coaches applicants! You will learn more about the 20 bad habits, like “asking” rather than “telling”, and other topics from my books, What Got You Here Won’t Get You There and Triggers. All are welcome to join!