Master the ‘Earning Response’ By Marshall Goldsmith Building good habits...
Not every measurement that matters to us has to be a hard, objective number. Soft, subjective numbers can be just as meaningful.
Consider my friend Scott, who went on a strict doctor-supervised diet for a medical condition. Six months into the diet, Scott’s internist (who had adopted the diet himself as a preventive measure for the same condition) asked him to estimate how well he’d adhered to the strict diet. Scott said, “Ninety-eight point five percent.” The internist said nothing and moved on to the next question. The lack of feedback irked Scott. The next day he called the internist to say, “When I said ninety-eight point five percent, I felt you were judging me harshly.”
“Not at all,” said the internist. “I was impressed. I’m no better than eighty percent.” Hearing another measurement to compare against his own, imprecise as it may have been, was instantly meaningful to Scott. It made him feel better about his level of compliance.
That’s important: Encouragement and measurement are part of an earned life.